Privacy & Cookie Policy

Introduction

At Care2Rise Limited, your privacy matters to us. We are committed to safeguarding the personal information you share with us, whether through our website or in the course of our care and support services.

This notice explains:

• What personal data we collect,
• How we use it,
• Your rights under UK data protection law,
• And how cookies and similar technologies are used on our website.

Please take the time to read this policy carefully. It should be read alongside any specific privacy notices we may provide on certain occasions.

1. Who We Are

Care2Rise Limited (“Care2Rise”, “we”, “our” or “us”) is the organisation responsible for handling your personal data as the data controller.

If you have questions about this policy or wish to exercise your privacy rights, you can contact our Data Protection Lead:

• Name: Aaron Rauf Qureshi
• Email: info@care2rise.co.uk
• Address: 118A Barking Road, Canning Town, London, E16 1EN

If you are unhappy with how we use your data, you have the right to raise a concern with the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the opportunity to address your concerns first.

2. The Data We Collect

Depending on your relationship with us, we may collect the following categories of data:

• Identity details: name, date of birth, contact details, and where relevant, company or role.
• Care-related information: health conditions, allergies, support needs, lifestyle preferences, and personal circumstances.
• Financial details: payment information such as bank account or card details.
• Technical information: IP address, device type, browser details and website usage data.
• Communication preferences: how you wish to receive updates, marketing, or service information.
• Special category data: sensitive details such as health, ethnicity, religious beliefs, or sexuality — but only when strictly necessary for the services we provide.

We may also receive data about you from:

• Healthcare or social care professionals (e.g. your GP, social worker).
• Family members, representatives, or attorneys acting on your behalf.
• Public bodies such as local authorities.
• Events or professional networks where we engage with you directly.

If you do not provide information that we are legally or contractually required to collect, we may not be able to provide certain services.

3. How We Collect Information

We collect your personal data in different ways, including:

• Directly from you – when you apply for services, send a CV, fill in our forms, email, call, or write to us.
• Automatically – when you visit our website, through cookies and analytics.
• From third parties – such as healthcare providers, regulatory bodies, or public records.

4. How We Use Your Data

We only use your information when it is lawful to do so. Typical reasons include:

• To deliver and personalise the care and support services you have requested.
• To communicate with you and your nominated representatives.
• To comply with regulatory or legal obligations (for example, CQC or Ofsted).
• To manage payments, invoicing, and debt collection.
• To send you updates or marketing (if you’ve consented).
• To recruit and process job applications.
• To analyse and improve our services and website.

We may also use health and care data under UK data protection law where processing is necessary for:

• Providing social care, or managing health and care systems (Article 9(2)(h) UK GDPR).
• Employment and social protection obligations (Article 9(2)(b) UK GDPR).

5. Sharing Your Information

We may share your personal data with:

• Healthcare and social care professionals involved in your care.
• Public bodies, regulators, and safeguarding authorities.
• Service providers who support our operations (e.g. IT, email marketing, surveys).
• Professional advisers (lawyers, insurers, auditors).
• HMRC and other government bodies where legally required.

We will never sell your data and only share it when necessary and lawful.

6. International Transfers

Some of our service providers (for example, marketing or survey platforms) may operate outside the UK or European Economic Area. Where this occurs, we make sure that your data is protected to UK standards, either through adequacy decisions or contractual safeguards.

7. Data Security

We have technical and organisational measures in place to protect your data from unauthorised access, loss or misuse. Access to your information is strictly limited to those who need it for legitimate business or care purposes.

8. Data Retention

We keep personal data only for as long as is necessary to fulfil the purposes outlined in this policy and to meet legal or regulatory requirements. The exact retention period varies depending on the type of information.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your data, in certain circumstances.
• Object to how we use your data, including for marketing.
• Ask us to restrict processing in certain situations.
• Request your data in a portable, machine-readable format.
• Withdraw consent (where we rely on consent).

To exercise these rights, contact us at info@care2rise.co.uk. We usually respond within one month.

10. Cookies & Similar Technologies

Our website uses cookies and pixels to improve user experience and help us understand how the site is used.

Types of cookies we use:

• Essential cookies – required for core website functions.
• Performance cookies – to analyse site traffic and improve functionality.
• Functional cookies – to remember preferences and personalise content.
• Targeting cookies/pixels – to deliver more relevant advertising.

You can control cookies via your browser settings. Blocking all cookies may affect site functionality.

11. Updates to This Policy

This notice was last updated on 21 August 2025. We may update it from time to time. Any significant changes will be made clear on our website or communicated directly to you.