Privacy

1. Purpose

This policy explains how Care2Rise manages personal information, cookies, and the acceptable use of its website. It ensures compliance with UK GDPR, the Data Protection Act 2018, and safeguarding standards.

2. Scope

This policy applies to:

• All visitors to the Care2Rise website.
• All personal data collected through online forms, enquiries, or cookies.
• All staff responsible for managing website content and data.

3. Information We Collect

We may collect:

• Personal details you provide (e.g., name, email, phone) via enquiry forms.
• Technical information (e.g., IP address, browser type, device type).
• Usage data (e.g., pages visited, time spent on site).

We do not knowingly collect personal data from children without appropriate consent.

4. How We Use Your Information

We use personal data to:

• Respond to enquiries and provide requested services.
• Improve website functionality and user experience.
• Meet legal and regulatory obligations.
• Monitor website performance and security.

We will never sell or share your data with third parties for marketing purposes.

5. Data Protection and Security

• All personal data is stored securely and only accessed by authorised staff.
• Data is retained only as long as necessary for the purpose collected.
• No sensitive case details, safeguarding records, or confidential company information should ever be submitted via the website.

6. Cookies

Our website uses cookies to:

• Enable essential site functions.
• Collect anonymous analytics (e.g., Google Analytics) to improve performance.
• Remember user preferences where applicable.

Managing Cookies

• On your first visit, you will be asked to accept or decline non-essential cookies.
• You can change your cookie settings at any time via your browser.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Restrict or object to certain types of processing.
• Withdraw consent where processing is based on consent.

Requests should be directed to the IT Manager at Care2Rise.

8. Website Terms of Use

8.1 Acceptable Use

By using the Care2Rise website, you agree to:

• Use the site only for lawful purposes.
• Not attempt to gain unauthorised access to the site, its servers, or data.
• Not upload or transmit harmful, offensive, or unlawful material.

8.2 Intellectual Property

• All content, branding, and materials on this website are the property of Care2Rise unless otherwise stated.
• You may view, download, and print content for personal, non-commercial use only.
• You must not reproduce, distribute, or exploit website content without prior written permission.

8.3 Accuracy of Information

• Care2Rise makes every effort to ensure website content is accurate and up to date.
• However, we do not guarantee that all information is free from error or omission.
• The website may contain links to external sites; Care2Rise is not responsible for their content or privacy practices.

8.4 Limitation of Liability

• Care2Rise accepts no liability for any loss or damage arising from use of the website, except where required by law.
• Nothing in these terms excludes liability for fraud, negligence, or statutory rights.

8.5 Changes to Terms

• Care2Rise may update these Terms of Use at any time.
• Continued use of the website after changes are published constitutes acceptance of the revised terms.

9. Reporting Concerns

If you have any concerns about how your data is handled or about website content, please contact:

IT Manager
aaron.qureshi@care2rise.co.uk

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

10. Review

This policy will be reviewed annually, or sooner if there are changes in law, technology, or Care2Rise’s services.